The Europe Hotel & Resort, a five star luxury hotel, located in Co. Kerry, Ireland released a Hotel Guest Satisfaction, Industry Insights & Key Takeaways infographic.
Some interesting facts:
- Two out of three Baby Boomers belong to a hotel loyalty program (I’m not a Baby Boomer, but I belong to a hotel loyalty program.)
- Free Wi-Fi is the number one amenity that guests want from a hotel (I always love free Wi-Fi.)
- Only 3% of guests are taking advantage of mobile check-in (I just did this in New York City and loved it.)